Active Conversation Intelligence
Invoca’s AI-powered Active Conversation Intelligence platform enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, PODS, and SunTrust Bank.
The Active Conversation Intelligence platform enables marketing, sales, customer experience, and e-commerce teams to understand and act on the information consumers share via conversations.
- Integrates with leading technology platforms to turn conversation data into automated action to create better experiences, more conversions and higher revenue.
Platform features include:
- Real-time call classification, conversion topic and outcome detection, and call segmentation with artificial intelligence-based conversational analytics and spoken keyword detection.
- Inbound call tracking on a 1:1 consumer and session-level basis with dynamic number insertion (DNI) for toll-free and local numbers.
- Call recording and transcription that automatically redacts sensitive information like credit card and social security numbers.
- Offline conversion data import via file upload or API.
- Dynamic call routing using data captured before the call (e.g. campaign, calling page, location, language, etc.) to prioritize routing to high-value calls and connect callers to the right agents.
- Integrations with 50+ technology and ad platforms including Google, Adobe, Salesforce, Facebook, Snapchat, Tealium, Five9, and more.
Pricing depends on use case. Free trials available. Visit invoca.com/demo or call (855) 412-1403 for more information.