Car Wars - Century Interactive
Now your dealership can dominate every call, every day.
About Car Wars - Century Interactive
Car Wars leverages human reviews, artificial intelligence and CRISP metrics to equip dealerships with everything they need to Own The Phone. Every tool your dealership needs to unleash its phone potential comes standard: Sales, Service, AI.
Car Wars - Century Interactive features
Help More Customers, Quicker. With AI, we can predict your callers' needs, and prep agents with everything needed to properly handle each call.
- Dynamic Customer Recognition
- Spam Call Removal
- Most Qualified Routing
- Relevant Caller info on Live Calls
- Open in CRM Link in Live Calls
- CDK DMS Dip for Service info
Do More With Existing Opportunities. Sales and Service managers are swiftly alerted if a call is mishandled and needs follow up.
- Missed Opportunity Alerts
- Caller Sentiment Detection
- Sensitive Information Removal
- Keyword Detection and Search
Actively Improve Phone Performance. Live Call data, deep link into CRM, and live agent stats help your team handle calls better.
- Communication Dashboard
- Daily Agent Stats Report
- Live Staff Performance Streaming
- Listen in to Live Calls
- Agent Talk Time Analysis
- Facial Expression Detection
Gain Comprehensive Insight. Know what happened on every call with with CRISP reporting, agent performance analysis, Voice Recognition and Call Recaps.
- CRISP Reporting
- Voice Recognition
- Caller Gender Detection
- Foreign Language Translation
- Voicemail Transcription
- Call Recaps